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Returns
Return Policy
We want every Phelicia Dell piece to arrive with the quality, presence, and intention it was designed to
carry. If you need to request a return, please review the policy below.
Return Window
Eligible items may be returned within
7 days of delivery.
Return Eligibility
To qualify for a return, items must be:
- Unused and unworn
- In original condition
- Returned with original packaging, dust bag, tags, and all included materials
- Free of marks, damage, or alteration
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are final sale:
- Made-to-order pieces
- Customized or personalized items
- Limited-release or special-event items
- Sale or discounted merchandise
- Gift cards
Return Process
To request a return, please contact:
Include:
- Your order number
- Item name
- Reason for return
If approved, you will receive instructions for completing the return.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect
item. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Refunds
Once your return is received and inspected, you will be notified of the outcome. Approved refunds will be
issued to the original payment method, excluding any non-refundable shipping costs.
Please allow several business days for processing depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within
48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
We will review and resolve the issue promptly.